Refund and Return Policy

TRENDOVA DMAX LLC’s Refund and Return Policy: Committed to Your Complete Satisfaction

At TRENDOVA DMAX LLC, we craft each bamboo masterpiece with the utmost care, but we recognize that preferences evolve and circumstances change. Our Refund and Return Policy is a reflection of our customer-first philosophy: transparent, fair, and designed to resolve issues swiftly while upholding the integrity of our sustainable products. Whether you’ve selected a dining furniture set that doesn’t quite fit your vision or a table requiring adjustment, we’re here to make it right—efficiently and equitably. This policy, effective as of October 02, 2025, applies to all purchases from trendovadmax.shop, ensuring a seamless experience across our U.S. and international clientele.

Our approach stems from a deep respect for your investment. Bamboo, with its natural variations in grain and color, is a living material that tells a unique story in every piece. We mitigate surprises through detailed product descriptions, high-fidelity images, and virtual try-on tools, but when returns are needed, our process prioritizes your convenience. Powered by Stripe’s robust refund engine, we process reversals with minimal friction, aiming to restore your satisfaction without undue hassle.

Eligibility for Returns: Clear Criteria for Peace of Mind

To qualify for a return, items must be initiated within 30 days of delivery—a generous window that allows time for unboxing, assembly, and living with your purchase. Products should be in their original condition: unused, undamaged, and accompanied by all packaging, tags, and accessories. This includes our dining chairs with their woven seats intact, storage casegoods with hardware kits, and tables free from assembly marks. Natural wear from normal setup is acceptable, but alterations like custom engravings (available on select tables) are final sale.

• Eligibility Checklist:
  • Time Frame: Within 30 days (45 for intl).
  • Condition: Original packaging, no damage.
  • Exceptions: Defects—unlimited time.

Exceptions abound to accommodate real-life scenarios. Defective items—those arriving damaged, misdescribed, or malfunctioning (e.g., a wobbly seating frame due to manufacturing oversight)—warrant immediate full refunds or exchanges, no time limit. For international orders, we extend a 45-day window to account for longer transit times. Personalized orders, while bespoke delights, follow a 14-day review period post-delivery, with refunds prorated for any custom elements we can resell.

Non-eligible items include final-sale promotions (marked clearly at checkout) and hygiene-sensitive products like fabric-upholstered seating add-ons. We encourage reviewing these guidelines pre-purchase; our FAQ and chat support clarify ambiguities instantly.

The Return Process: Step-by-Step Guidance for Effortless Execution

Navigating a return with TRENDOVA DMAX LLC is as straightforward as our designs. Begin by logging into your account on trendovadmax.shop and selecting “Return Request” from the order history. Provide photos of the issue, your reason (e.g., “Doesn’t match space” or “Defective joint”), and preferred resolution: full refund, exchange, or store credit. Our team reviews submissions within 24 hours, approving 98% on the spot and emailing a prepaid shipping label—at our expense for defects, yours for standard returns (reimbursable upon inspection).

1. Initiate Request: Log in > Order History > Return.
2. Submit Details: Photos, reason, resolution choice.
3. Receive Label: Email within 24h.
4. Ship Back: Use label at carrier.
5. Inspection & Refund: 48h processing.

Pack securely using the original box or our provided eco-friendly alternatives, affixing the label and dropping at any UPS/FedEx location. Track progress via your dashboard, where updates sync in real-time. Upon receipt at our Albuquerque facility (8206 Louisiana Blvd NE, Ste A #4792, 87113), items undergo a 48-hour quality check. Approved returns trigger Stripe refunds to your original method: 3-5 days for cards/wallets, instant for store credit. Exchanges ship within 72 hours, often with complimentary upgrades as goodwill.

For bulky items like dining tables, we offer white-glove pickup in select U.S. metros, coordinating via +84978861343. Internationally, local carriers handle logistics, with duties refunded where applicable.

Refund Details: Transparent and Timely Resolutions

Refunds are calculated meticulously to ensure fairness. Full refunds cover 100% of the product price, excluding shipping (unless defective). Partial refunds apply to incomplete sets or minor damages, e.g., 80% for a seating ensemble missing one chair (replaced separately). Taxes and original duties are reversed automatically. Stripe’s velocity ensures funds appear promptly: U.S. cards in 3 days, international in 5-7.

Store credit, valid for 12 months, incentivizes continued patronage with a 10% bonus—perfect for pivoting to another casegoods piece. We absorb restocking fees (5% max) only for non-defective returns over $500, waiving for loyalty members.

Disputes? Rare, but resolved amicably. If unsatisfied, escalate to our resolutions team at dragondigitalmedia.uk@gmail.com, backed by our A+ BBB rating.

Why Our Policy Builds Lasting Loyalty

This framework isn’t just procedural—it’s protective. By streamlining returns, we reduce waste (reconditioning 85% of items for resale) and reinforce sustainability. Customers appreciate the clarity: “TRENDOVA’s process turned a sizing mishap into a better-fit table, all refunded seamlessly,” notes Alex from Austin.

In upholding this policy, TRENDOVA DMAX LLC reaffirms our pledge: your satisfaction is paramount. Review it anytime on our site, and shop assuredly.