Asked Questions (FAQ)

Frequently Asked Questions at TRENDOVA DMAX LLC: Your Comprehensive Guide to Bamboo Brilliance

Navigating the world of sustainable furniture can spark a cascade of curiosities, and at TRENDOVA DMAX LLC, we’re delighted to address them all. Our FAQ serves as an encyclopedic resource, drawing from thousands of customer interactions to demystify everything from product care to global shipping. Whether pondering the durability of our dining furniture or the nuances of our return policy, these answers—curated by our experts—empower informed decisions. Updated October 02, 2025, this living document reflects our commitment to transparency, with new entries added quarterly based on your feedback. Dive in, and discover why TRENDOVA DMAX LLC is synonymous with trust and innovation.

General Inquiries

1. What is TRENDOVA DMAX LLC, and what makes your products unique? We’re a Albuquerque-based innovator in bamboo furnishings, specializing in dining furniture, seating, casegoods & storage, and tables. Uniqueness stems from sustainable sourcing (FSC-certified bamboo), creative designs blending modern and artisanal elements, and competitive pricing without skimping on quality. Each piece undergoes a 7-step treatment for moisture resistance, ensuring longevity that rivals hardwoods at a fraction of the environmental cost.

2. Where are your products manufactured? Designed in New Mexico, USA, and crafted in eco-friendly facilities in Vietnam and China, where labor standards meet International Labour Organization guidelines. We audit suppliers annually for ethical practices, supporting local economies while minimizing carbon footprints through optimized shipping routes.

3. Do you offer customization options? Absolutely—tailor dimensions, finishes (matte to high-gloss), or engravings on tables and casegoods. Consult our design team via chat; quotes within 48 hours. Custom orders ship in 4-6 weeks, with 20% deposits refundable pre-production.

Product-Specific Questions

4. How durable is bamboo compared to traditional wood? Exceptionally so—bamboo’s tensile strength exceeds steel’s (up to 28,000 psi), making our seating withstand 300+ lbs dynamically. Unlike oak or pine, it resists warping in humid climates, backed by our 1-year warranty.

5. What maintenance do your dining tables require? Minimal: Dust weekly with a soft cloth; wipe spills immediately with mild soap. Avoid harsh chemicals—our natural oil finish self-heals minor scratches. Full care guide emailed post-purchase.

6. Are your casegoods & storage units termite-resistant? Yes, our thermal treatment carbonizes bamboo, deterring pests naturally. No chemical treatments needed, aligning with our VOC-free ethos.

7. Can seating be used outdoors? Select models yes, with UV-protectant finishes. Indoor pieces fare best inside; outdoor exposure voids warranty.

Ordering and Payments

8. What payment methods do you accept? All major cards, Apple/Google Pay via Stripe. Secure, with 3D Secure for fraud prevention. BNPL via Affirm for flexibility.

9. Is shopping international possible? Yes, to 150+ countries. Duties calculated at checkout; we provide HS codes for customs.

10. How do I track my order? Confirmation email includes a unique ID; enter at ups.com or our dashboard for real-time updates.

Shipping and Delivery

11. What are your shipping rates and times? U.S. free over $500 (3-7 days); under, $29 flat. International varies by zone ($50-200, 7-21 days). Expedited +$20.

12. What if my package arrives damaged? Contact us immediately with photos; free replacement ships same-day.

Returns and Refunds

13. What’s your return window? 30 days for unused items; defects unlimited. Prepaid labels provided.

14. Do you charge restocking fees? Only 5% on non-defective >$500 orders; waived for VIPs.

Sustainability and Ethics

15. How eco-friendly is your bamboo? 100% renewable, sequesters 35% more CO2 than trees. We offset shipping emissions via reforestation.

16. Do you support fair labor? Yes—suppliers certified by SA8000, with on-site audits.

Account and Privacy

17. How do I create/manage an account? Sign up with email; reset via link. Delete anytime per GDPR.

18. What data do you collect? Minimal: order details, preferences. See Privacy Policy.

Advanced Queries

19. Can I wholesale your products? Yes—minimum $5,000; contact wholesale@ for tiers.

20. What warranties apply? 1-year against defects; extendable to 3 for $49.

And more—search our site for specifics. Unanswered? Email us; responses in <24h.